Shipping and Handling

What if I received my order damaged or short?

Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 24-48 hours after you received the order. Please notify Customer Service by either e-mail at: customerservice@woodexpressions.com or call us at: (310) 329-9143 Monday-Friday 8AM to 5PM (PST). Please hold on to all packaging material in case an inspection is necessary from the shipping carrier.

You shipped me the wrong item, What do I do?
If we made a mistake on your order, we do sincerely apologize. Please contact us via email at customerservice@woodexpressions.com or by phone at: (310) 329-9143 Monday-Friday 8 AM to 5:00 PM PST.